From Admission to Discharge

1. Presence of patients in the admission unit at the hospital lobby.

2. Presentation of the doctor’s order and required documents (insurance booklet, physician’s order, and, in case of supplementary insurance, a letter from the insurer or a gold card) to the admission receptionist.

3. Registration of patients’ information is in the HIS system, controlling the information, and printing the admission sheet and informed consent form for surgery.

4. Description of the hospital costs in the discharge accounting unit.

5. Prepayment of the costs in the cashier.

6. Provision of the bill to the receptionist.

7. Receiving of a health bag if patients want.

8. Obtaining informed consent and fingerprints from patients and their companions.

9. Wearing the identity bracelet by patients.

10. Description about the average waiting time of patients in the lobby, the facilities, and the cost of the companion card, and its issuance upon request by the receptionist, before transferring to the ward.

11. Transferring of patients to the ward by the hospital host.

12. Delivery of patients and their cases to the ward officials by the hospital host.

Before operation of your children, please pay attention to the following points and bring the following documents:

1. Radiographs, tests, CT scans

2. Presence of the father or legal guardian of the child with a valid ID card is mandatory at admission time.

3. If the child is under 2 years, parents’ insurance is required during admission and in the ward.

4. The insurance booklet of children over 2 years must be photographed.

5. The doctor’s admission letter or its copy.

Note that the lack of these items will result in no admission and thus cancellation of your surgery

1. ID card

2. Doctor’s admission order

3. Radiographies, tests, CT scans.

4. Basic insurance booklet

Patients with Iran Insurance and golds card should write confirmation to carry out the following surgeries:

1. Septoplasty

2. Abdominoplasty and liposuction and their complications

3. Mammoplasty and its complications

4. Abdominal hernia

5. Excessive obesity

6. Blepharoplasty

7. Jaw surgery

8. Strabismus

9. Cosmetic surgeries

10. Refractive errors

11. Surgical repair of old scars anywhere in the body

12. Check up

13. Nasal deviation

14. D&C

The original reports of preoperative radiographies and MRI should be provided for the hospital prior to admissions for ACL, scoliosis, and kyphosis surgeries.

Reports of preoperative ultrasound or CT scan are required for TUL and PCNL surgeries.

Letter of introduction is not required for patients with credible golden card, Iran insurance, and military insurance, except as described above.

The presence of fathers with ID cards is mandatory for patients under the age of 18 to sign the documents.

• Each patient is allowed to have a next of kin (attend at the admission to get a companion card, and apply for the card renewal every day between 10 am and 11 am.)
• Visiting hours are from 14:30 pm to 16:30 pm, every day.
• Visiting hours of intensive units are from 15 pm to 16 pm with observance of the infection control principles.
• The presence of the fathers with ID cards is mandatory for patients under the age of 18 to sign the documents.
• A letter of introduction is required for supplementary insurance except for Iran insurance.
• If the doctor’s order has forgotten or lost, the doctor should be informed before admission. A valid ID is required for hospitalization.
• In case of organizational supplementary insurance, visit the relevant organization for issuing an insurance one day before admission.
• If the out-of-pocket payment is mentioned in the introduction letter of the organization in contract with the hospital, this amount will be received by the cashier as prepayment.
• Patients introduced by the insurer or organizations in contract with the hospital are required to pay the difference in free tariffs of the 1-bed room and the 2-bed room and items not covered by the insurance.
• Please receive a receipt for any payment to the hospital and submit the first copy to the Admission Unit for inclusion in your case and keep the second copy until discharge.
• The presence of companions at the patient bedside is subject to the permission of the doctor, the ward officials, and obtaining the companion card.
• Patients can provide their room and bed number to their companions; the companions can contact with their patients by dialing +98 21 8245 + the room number.

• Please pay attention to the following points before surgery:
• Avoid consuming any food, even water, tea, and sugar before surgery from the previous midnight.
• Take a shower the night before surgery and shave the surgery site.
• Ladies should not wear any jewelry.
• Inform your doctor if you take aspirin, plavix, and dipyridamole, and discontinue any type of aspirin at least 5 days and plavix and dipyridamole 2 days before surgery.
• Inform your doctor if you are suffering from diabetes and use insulin, metformin, or glibenclamide.
• Metformin is usually discontinued 48 hours before surgery and other medications are used until the day of surgery. (Do not inject insulin in the admission day and inform the nurse after admission).
• Inform you doctor if you have a history of allergy or asthma and other illnesses before surgery.

Please pay attention to the following points before the surgery of your child:

• Fasting 4 to 6 hours before attending the hospital according to the doctor’s instructions.
• Younger patients are invited sooner to the operating room.

1. After issuing the written order for discharge by the treating physician, the ward secretary completes the information and delivers the case to the discharge department.

2. The patient companion attends in the discharge department to receive the bill for final settlement.

3. The patient companion attends in the cashier to pay the expenses.

4. The patient companion attends in the discharge unit to receive the discharge letter.

1. The discharge unit is working from 7 am until 17 pm on Saturday to Wednesday, from 7 am to 15 pm on Thursday, and from 8 am to 13 pm on holidays.

2. For future follow up of financial affairs, the original bill of discharge should be received.

3. If the patient has a supplementary insurance from agents with no contract with the hospital or some devices are purchased from outside the hospital for surgery, the necessary guidance is provided at the time of bill receipt.

4. The original bill is a legal document and is issued only once, and a copy is issued only upon request.